Things are moving fast for us at ValueAppeal as customers from North Carolina, Virginia, Iowa and Colorado continue to call in for our help with their assessment appeals. Meanwhile, campaigns in Tennessee, Missouri and Georgia will begin heating up in the next few weeks, and New Jersey and Ohio clients are heading into their hearings.
It’s an exciting time whenever appeal windows open in new areas. Each state presents different challenges and exciting opportunities for us to help homeowners save hundreds and thousands of dollars off of their tax bills.
It’s a lot of work to make ValueAppeal the industry leader in helping property owners appeal their unfair assessments. Our development team works endlessly to keep our powerful technology running smoothly. The project management department is constantly working to research new areas for us to reach, while ensuring that all of our data in existing areas is correct and up to date. Our sales team is busy offering variations of our product to tax and real estate specialists who can in turn help their clients save on their tax bills. And of course our customer service team is in the trenches, making sure that every client who comes to us for help gets the best possible service and product, from the time they contact ValueAppeal to the time they receive their final decision. And all the while, we’re looking toward the future for new ways to offer our product to property owners looking for help.
In just a year’s time, ValueAppeal has moved from a small office near Seattle’s Gas Works Park to a large two-story building in the shadow of the Space Needle. We now cover about 80 percent of the United States population and expect to expand that into even more markets in the coming year. To keep up with the demand that our increased service has produced, we’ve nearly tripled the number of our employees.
It would be wonderful if all homeowners were taxed at the level they should be. But of course that’s probably unrealistic. So we’ll keep pushing forward, working every day to better our service while always being sure that our existing clients are getting the best possible service and attention.
Several of those clients in New Jersey have reported some exciting results.
Andrew, a homeowner in Marlboro, accepted an offer that lowered his value from $464,600 to $409,700, an impressive drop that should save him about $1,000 a year on his tax bill. Andrew said he learned about ValueAppeal when he received our mailer.
“The instructions and procedures as to how to file an appeal were clear and to the point,” he said. “I would certainly use ValueAppeal again and recommend them to my friends.”
James, a client in Point Pleasant, was so happy with our service that he called to give us feedback without even knowing what his final result is yet. He said he’d wanted to appeal his value but wasn’t sure what to do but found our website easy to navigate and produce an appeal report. He really appreciated the help he received from our customer service team when he called with some follow-up questions.
“I feel armed and ready for my appeal,” he said. “What’s nice is while you do your appeal online, ValueAppeal has excellent people who will assist and do their best to help you succeed while educating you on the process. I wouldn’t have attempted a tax appeal without ValueAppeal’s help. I strongly recommend anyone view their website and consider the information and potential savings. They work hard to educate, counsel and assist and be professional for you to succeed.”
Steven, a Piscataway homeowner, received an outstanding result, seeing his assessed value reduced from $80,800 to $65,000, a result that will save him about $965 a year. He said without ValueAppeal’s mailer, he never would have known that appealing was possible and would have continued to live with New Jersey’s sky-high taxes.
Phyllis, a West Orange client who was referred to ValueAppeal by a friend, went to her hearing but before her name was called, the assessor approached her with an offer to lower her home’s value from $324,900 to $300,000. She gladly accepted. She knew for a long time that she was being unfairly taxed but had no idea what to do about it.
“ValueAppeal helped me from beginning to end,” she said. “They answered all my questions and did the paperwork I needed. I was very pleased with the outcome. I recommend them to my family and friends.”
Finally, Kenneth, another Piscataway homeowner, received an outstanding result, seeing his value dropped from $114,400 to $98,500. Like many other clients, he had wanted to appeal for awhile but didn’t know how. He said he nearly tossed his ValueAppeal mailer in the garbage before deciding to call.
“I followed the directions to a ‘T’,” he said. “For $99, I was impressed with the information and direction they armed me with. The proof is in the savings. They said they’d arm me with the best figures for my case. That’s follow-through and determination and I appreciate their guidance and assistance.”
These are the kind of stories that continue to energize and motivate us every day. While our technology and product is changing the world of property assessment appeals, ultimately it’s the clients we serve that we most care about. And each time we hear a client report that they had a great experience with us, it’s further validation that all the work we’re putting in to ensure that people are treated fairly is working. So keep those stories coming!
